FAQ

1. What payment methods do you accept?

We accept secure payments via Visa, Mastercard, American Express, Apple Pay, and other trusted payment providers. All transactions are protected with SSL encryption.

2. Is my payment information secure?

Yes, your payment information is fully secure. Our website uses SSL encryption and is powered by Shopify, which is PCI DSS compliant. We do not store your full card details.

3. Where do you ship to?

We offer international shipping to multiple countries including Ireland, United Kingdom, United States, Canada, Australia, and most European regions.

4. How long does shipping take?

Handling Time: 1–3 business days (Monday – Friday)

Estimated Delivery Time:
• Ireland: 2–5 business days  
• Europe: 5–10 business days  
• United States: 7–12 business days  
• Asia: 7–15 business days  

Delivery times may vary depending on your location.

5. How much does shipping cost?

Shipping costs vary depending on your location and order value:

Ireland (Domestic):
• Orders €0.00 – €99.00 → €10.00 shipping
• Orders €100.00 and above → Free shipping

Europe & Selected International Countries:
• Standard Shipping → €25.00
• Orders €100.00 and above → Free shipping

Malaysia:
• Free Shipping on all orders

Other Asia (Selected Countries):
• Standard Shipping → €15.00
• Orders €100.00 and above → Free shipping

United States:
• Standard Shipping → $40.00
• Orders $100.00 and above → Free shipping

Shipping fees (if applicable) are clearly displayed at checkout before completing your order. No hidden charges will be applied.

6. Can I change or cancel my order?

You can request changes or cancellations within 24 hours of placing your order. Once the order has been processed or shipped, changes may not be possible.

7. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package.

8. What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, and returned with packaging and tags.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

10. What should I do if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

11. How long do refunds take?

Once approved, refunds are processed within 10 business days to your original payment method.

12. How can I contact you?

Email: lgndsstreetwear@gmail.com
Phone: +353 892622380  
Address: 1 Foxborough Lawn, Dublin, K78 YT04, Ireland  
Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT)